24/7/365 Identity Operations
Run Your Identity Platform at Peak Performance
Global managed services for IAM, PAM, and SSO platforms. We keep the lights on so your team can focus on strategic innovation.
24/7/365 global coverage
<15 minute critical response
99.99% availability target
All systems operational · 57 engineers online
The Operational Burden
Identity teams are overloaded with incidents, provisioning queues, and platform maintenance. Managed operations restore focus and resilience.
Operations Load Index
Incident pressure and manual workflows create avoidable identity operations drag.
37% potential reduction in repetitive operational workload with managed runbooks and proactive automation.
Identity Never Sleeps
Alert fatigue, break/fix cycles, and staffing gaps leave little room for strategic delivery. Our global operations model removes this pressure.
30% IT Time on Identity Ops
Operations consume resources needed for transformation programs.
60% Incidents from Misconfig
Configuration drift and manual operations increase outage risk.
40% Teams Understaffed
Coverage gaps create delays in response and remediation.
The Identity Operations Center
Follow-the-sun operations across Americas, EMEA, and APAC with seamless handoff and enterprise-grade governance.
Americas Command
New York SOC · 24 engineers
24/7 coverage and incident controlEMEA Command
London SOC · 18 engineers
Follow-the-sun operational continuityAPAC Command
Singapore SOC · 15 engineers
Seamless global handoff modelFollow-the-Sun Coverage Flow
Live Operations Center
Real-time command visibility across monitored platforms, events, incidents, and SLA performance.
Status: All Systems Operational
--:--:--
Platforms Monitored
0
Events Today
0
Alerts
0
Avg Response
2.4 min
[14:32:24] [INFO] Provisioning complete - user jsmith
[14:31:12] [WARN] High CPU on PSM server - resolved
[14:29:47] [INFO] Password rotation completed (247 accounts)
[14:27:33] [INFO] Certification campaign started - Q2 Access Review
[14:24:18] [ALERT] Failed login attempts - mitigated
[14:21:05] [INFO] Health check passed - all systems
Managed Services Offerings
24/7 Health Monitoring
Real-time monitoring for platform availability, performance, and anomaly detection.
Break/Fix Resolution
Round-the-clock incident response, troubleshooting, and remediation workflows.
Provisioning as a Service
Joiner/mover/leaver operations and emergency access support with SLAs.
Password Operations
Reset support, rotation services, policy enforcement, and service optimization.
Platform Maintenance
Patches, upgrades, certificates, and performance tuning across environments.
Reporting and Analytics
Weekly/monthly operations metrics, compliance reporting, and executive dashboards.
Platforms We Manage
SailPoint
IdentityIQ, IdentityNow, Cloud Access
Saviynt
EIC, Account Factory, Risk Analysis
CyberArk
Vault, PSM, CPM, Conjur
BeyondTrust
Password Safe, Privilege Mgmt, Remote Access
PingIdentity
PingFederate, PingOne, PingAccess, PingDirectory
Enterprise SLAs
P1 Critical
Response: 15 min · Resolution: 4 hours · 24/7/365
P2 High
Response: 30 min · Resolution: 8 hours · 24/7/365
P3 Medium
Response: 2 hours · Resolution: 24 hours · 24/7 escalation
P4 Low
Response: 8 hours · Resolution: 48 hours · business coverage
User Provisioning
Standard: 2 hours · Emergency: 15 min · Bulk: 24 hours
100% SLA compliance target with transparent service governance.
Co-Managed Model
You retain strategic control while we operate day-to-day platform activities with global coverage and structured governance.
- Your Team: strategy, architecture, policy ownership
- Our Team: monitoring, support, provisioning, maintenance
- Shared: roadmap, escalations, business reviews
Co-Managed Responsibility Matrix
Seamless Onboarding
From sign-off to full operations in 30 days with structured transition and validation.
Kickoff (Day 1-3)
Discovery, access setup, contact model, SLA alignment.
Setup (Day 4-10)
Monitoring integration, alert tuning, dashboards, knowledge transfer.
Testing (Day 11-20)
Alert validation, escalation tests, reporting verification.
Go Live (Day 21-30)
24/7 operations activation, hypercare, transition completion.
Managed Services Success Stories
Flexible Pricing Models
Per-Platform
Focused support for one platform with standard SLAs and monitoring.
Per-User
Predictable scaling model across multiple platforms and operations scope.
Enterprise Custom
Dedicated team, custom SLAs, executive reviews, and strategic advisory.
Certified Operations Team
Platform Certifications
SailPoint, Saviynt, CyberArk, BeyondTrust, and PingIdentity certified coverage.
Operations Credentials
ITIL, ISO 27001, CISSP, CISM aligned service delivery capability.
Operational Assurance
SOC 2 and governance-driven service controls for enterprise confidence.
Managed Services Resources
Managed Identity Services Guide
Operational model and ROI insights for outsourcing identity operations.
Managed Services ROI Calculator
Estimate savings versus fully in-house operational support models.
Co-Managed Operations Playbook
Best practices for shared ownership and support transition.
Frequently Asked Questions
Managed vs co-managed: what is the difference?
Managed services offload operations entirely; co-managed splits responsibilities while preserving strategic ownership.
How are after-hours incidents handled?
24/7/365 follow-the-sun support with rapid response SLAs for critical incidents.
Can you take over existing platforms?
Yes. We use a structured transition model and can onboard mature environments quickly.
What is included in health monitoring?
Availability, component health, performance, capacity trends, and anomaly detection coverage.
Do you provide provisioning operations?
Yes. We offer provisioning/deprovisioning as a managed service with defined SLAs.
How do we keep strategic control?
Through co-managed governance, review cadences, and clear responsibility boundaries.
Ready to Offload Identity Operations?
Let’s design a managed operations model that improves resilience, responsiveness, and platform performance.
24/7 coverage | 15-minute response | 99.99% uptime target